David BartlettMar 7, 20111 minWhen customers are moral owners tooOne of the most common questions we get asked when working with Boards in Community Governance training relates to the difference between...
David BartlettJan 5, 20113 minBook Review: Community Governance – A Framework for Building Healthy Non Profit OrganisationsThis little book set itself the audacious task of proposing a new governance framework built around the core relationships within and...
David BartlettJun 7, 20104 minReviewing your ConstitutionThe very mention of the Constitution in a board meeting is usually met with dread. It typically means either that a conflict has risen to...
David BartlettJun 2, 20102 minDo not ruin an apology with an excuseIt is amazing how much difference such a short phrase can make in resolving conflict. How sad, then, when often it is unsaid and the...